AI customer service agent for chat, email and WhatsApp
The AI customer service agent answers customers in chat, email, WhatsApp and Instagram, tracks orders, handles claims and returns by your rules, and hands hard cases to a person with the full history. It answers from your documents and systems, not general knowledge, so it does not make things up.
- Typical result
- 40–70% of enquiries without a human²
- Launch
- 14 days
- Department
- Customer service
How it works
- 01
We gather the questions customers ask most and your answers to them.
- 02
We connect orders, stock or the CRM so the agent sees each customer's status.
- 03
We launch the agent on your channels with clear limits: what it decides and what it hands over.
- 04
Every month we review handed-over chats and teach the agent new cases.
What you get
- 24/7 answers in chat, email, WhatsApp and Instagram
- Order status, claims and returns
- Handover to a person with a summary
- A report on what customers ask and how much is solved without a human
Today and with an AI employee
| Today | With an AI employee | |
|---|---|---|
| Response time | Hours | Seconds |
| Solved without a human | 0% | 40-70% (depends on the enquiries) |
| What the team does | Answers the same things | Only the hard cases |
² Klarna (February 2024) reports ~⅔ of chats handled by its AI assistant in the first month. Results depend on the type of enquiries. ↗
Case study
A website with an AI consultant, client portal and admin panel for a signage and facade company - plus a security and EU AI Act compliance audit.
Frequently asked questions
How many enquiries does it really take over?
It depends on how repetitive your questions are; usually between 40 and 70%. Klarna, for example, reports about two thirds of chats in the first month.
Can it work from a photo?
Yes. For example, the ACE TM AI consultant looks at a photo of a building and suggests a solution.
How much does it cost?
Every quote is custom: the price depends on the process, the tools we connect to, the volume and where the AI runs. After the free audit you get a fixed price and a forecast of what you'll save. If something won't pay off, we say so plainly.
Will it work with the software we already use?
Almost always - yes. CRM, ERP, accounting software, Gmail and Outlook, Excel and Google Sheets, WhatsApp, Telegram, online stores. If your software has no way to connect, the agent works through email, files or the screen - the way a person would.
What happens to our data?
It stays yours. You choose the level: cloud AI under a contract where data isn't stored or used for training; a private server in the EU just for you; or local AI on your own server in the office - then the data physically never leaves the building. We work under GDPR and the EU AI Act.
What if the agent makes a mistake?
We give it clear boundaries. Anything that spends money or matters goes through human approval. Every action is logged, and the hard cases go to your team.
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