An AI employee for logistics and transport

In a logistics company the AI employee takes transport orders, extracts data from CMRs, waybills and invoices, tells customers where their shipment is and helps with driver schedules. Dispatchers get structured orders instead of an inbox full of attachments.

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Where the hours go today

  • Orders by email in every format, retyped into the system.
  • Piles of documents: CMRs, waybills, carrier invoices.
  • Customers calling to ask where their shipment is.
  • Schedules rearranged by hand after every change.

What the AI employee takes over

  • Transport ordersReads the order, checks for missing data and enters it into the system for the dispatcher to review.
  • Documents and invoicesExtracts data from CMRs, waybills and carrier invoices and matches them to orders.
  • Status for customersAnswers around the clock where a shipment is, from your system or GPS data.
  • SchedulingProposes how to assign trips and warns about conflicts.

The first process goes live within 14 days. You see it working with your own data before you pay.

What it looks like in practice

Example scenario: an order from a new customer

  1. 01

    A customer writes: pallets from Plovdiv to Munich, pickup on Thursday.

  2. 02

    The AI employee asks for the number and weight of the pallets and whether the load is ADR.

  3. 03

    It prepares the order and a price from your tariff for the dispatcher to approve.

  4. 04

    After delivery it files the CMR and the carrier's invoice with the order.

An illustration of a typical process, not a specific client's result.

What we connect to

We connect to your TMS or order system, email, the GPS platform, the accounting software and customer chat.

Where the data stays

Shipment and customer data stay in your system. The AI works with limited permissions and keeps a log of its actions.

Frequently asked questions

Can it work in several languages?

Yes. It replies in the customer's language and organises everything for you in English or Bulgarian.

Will it negotiate with carriers?

It can prepare the requests and compare the offers, but the choice and the contract stay with the dispatcher.

What if GPS data is missing?

It says honestly that there is no current status and asks the dispatcher, instead of giving a made-up answer.

Other industries

  • Accounting firmsAn AI employee collects and enters documents, matches invoices, chases clients for missing paperwork and answers their routine questions.
  • Construction companiesAn AI employee turns enquiries and drawings into quotes, collects site reports, tracks deliveries and reminds clients about payments.
  • Wholesale and distributionAn AI employee takes orders from email and messages, checks stock, answers sales questions and prepares quotes and invoices.
  • Clinics and medical centresAn AI employee books appointments by phone and chat, reminds patients, answers questions and takes load off the front desk. Data stays with you.
  • Online shopsAn AI employee answers customers day and night, writes product descriptions, handles returns and makes video ads for your products.
  • ManufacturingAn AI employee takes orders, tracks materials, prepares shipping documents and answers staff questions from your instructions and data.

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In 30 minutes we look at your processes and tell you which 3 to automate first.

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